Frequently Asked Questions
Click here to view articles related to common support requests.
- I Need Help With My WWCC / Child Safety / PlaySafe Status
- My Question Is About Scoring, Team Assignment, Jersey Numbers, or Uniform.
- I Need To Update The Email Address Of My PlayHQ Account
- I Can't Log In to PlayHQ / Can't Verify Email
- I Need A Refund
- I Need Help Merging Duplicate Profiles on Play HQ
- I Need To Change The Date Of Birth Or Name On My PlayHQ Profile
- I Need Help Adding or Updating My WWCC Details
- I Think I Am Being Charged For My Basketball Victoria Or Basketball Australia Fees Twice, Early, Or Incorrectly
- I Need Help Claiming A Profile or Changing Parent/Guardian On Play HQ
- Should I Submit A Support Request, Or Contact My Club?
- None Of These FAQs Answer My Question